Q:What time is Check-in and check-out?
Check-in is 2:00PM and Check-out is 11:00AM.
Q:Can I stay longer after check-out time,11:00AM?
A: The maximum extension is until 14 o'clock. The extension charge is 1,000 yen per hour from 11 o'clock.
Q:Arrival time is going to be midnight...
A: Front desk open for 24 hours. But after midnight, the entrance will be closed. Please press the interphone to tell front staff.
Q:Before check-in and after check-out, can I leave my luggage?
A: Yes. We keep it for you. Please tell the front desk anytime.
Q:I want to send luggage beforehand...
A: 111-0032, 2-6-7, Asakusa, Taito-ku, Tokyo, Richmond Hotel Premier Asakusa International. Telephone number +81-3-5806-3155. Please write the arrival date and the name of those who stay (full name in English).
Q:Can luggage be sent out from the hotel?
A: Sending out the luggage is received at the front desk. The corrugated cardboard and plastic bag for cover the luggaege are prepared for sell. Please tell the front desk if you would like.
Q:Is Credit card acceptable?
The card of the following credit card companies can be used. Diners Club mastering VISA ･JCB ･DC ･UC card ･ American Express Millioncard ･ TOYOTA Credit card.
Q:Do you have rental PC service?
A: Yes, we do. It is 800 yen per night. There is limited number of the PC.
Q: Do you have copy and FAX services?
A: Yes, we do.
Q: Do you have laundry service?
A: There is lanudry service. Please bring your laundry to the Front desk. ⇒ Ready in the evening of the day. There is laundromat on 8th, 9th and 10th floor as well.
Q: Is there a Japanese-style room and public bath?
A: Sorry, we do not have both of them.
Q: Do you have parking lot?
A: Sorry, we do not have parking space.
Q: What kinds of breakfast are you serving?
A: We are serving breakfast as japanese and western buffet styles.
Q: Where is the restaurant?
A: Premier Lounge is on 5th floor.
Q: What time does breakfast start from?
A: The restaurant open from 6:30am to 11am.
Q: How is supper?
A: Sorry, There is no restaurant in the hotel.
Q: Is there humidifier?
A: There is a humidifying function in all rooms.
Q: Is there anything inside of the refrigerator?
A: There is a water bottle by a person.
Q: Do you have cellular phone charger in your room?
A: Yes, we do
Q: Are there pajama,towles,shampoo,conditioner and shower gel in the room?
A: There is a organic shampoo, named jamlabel. This shampoo includes conditioner and also can use for face-wash and body soap.
Q: Can I use Free Internet with LAN cable and WiFi in the room?
A: Yes, WiFi with no password is required. LAN cable is in the drawer of the desk in all guest rooms.
Q: Can children sharing a bed with other guests sty for free?
A: Children under 12 years old are free. (Lying: up to one child on one bed) If you tell us about the child in advanced, additional towels are prepared in the room before the arrival.
Q: Is there breakfast for children?
A: It is 1000 yen for over elementary school students. Under elementary school students are free. The order can be made at front desk or the restaurant.
Q: I am the member of Richmond Club.Can I have the receipt include Richmond points?
A: Yes, we can make out a hand-written receipt. Please let front staff know If you need.
Q: I lost the receipt...
A: We can reissue the receipt however please acknowledge that ""Reissue"" is stamped on the receipt.
Q: I want to have a receipt...
A: The receipt is issued under your reserved name from the automatic adjustment machine after the payment at check-in process. Please let us know before the payment if you would like it under company name or other addressees.
Q: I want certificate of the stay・・・
A: We can issue for you. Please ask us anytime.